Last Updated: July 3, 2025
At Danube Digitals, we aim to deliver exceptional digital services and long-term value to every client. However, we understand that certain circumstances may require a refund or alternative resolution. This Refund Policy explains how we handle refunds in various service scenarios.
1. Full Refund Eligibility
You are entitled to a 100% refund in the following cases:
- Project Cancelled by Danube Digitals: If we are unable to start or continue the project for any reason on our end.
- Failure to Deliver Promised Results: If we fail to deliver the agreed-upon results (as documented in our proposal or contract).
- Google Merchant Center Disapproval (Misrepresentation): If your account is rejected for misrepresentation and our team is unable to resolve the issue, we will issue a full refund.
2. Partial Refund or Alternatives
In certain situations where we are unable to deliver the expected results or service but significant effort or partial delivery has occurred, we may:
- Offer a negotiated partial refund
- Provide alternative services of equivalent value
- Extend the service period or apply additional support at no extra cost
We always aim to resolve issues fairly and transparently in the best interest of our clients.
3. Non-Refundable Scenarios
Refunds are not applicable in the following cases:
- Project delays due to client non-responsiveness
- Changes in client objectives or business direction after service has begun
- When services have been fully delivered and accepted
- Third-party issues beyond our control (e.g., hosting outages, ad account restrictions not caused by us)
4. How to Request a Refund
To request a refund, please email us at hello@danubedigitals.com with the subject line “Refund Request” and include:
- Your name and business name
- Project or service details
- Reason for the refund request
- Supporting documentation (if any)
Our team will review your request and respond within 3–5 business days.
5. Refund Method
Approved refunds will be processed via the original method of payment within 7 business days of approval.
6. Final Note
Our goal is always client satisfaction. If you are unhappy for any reason, we encourage you to reach out and let us make it right — through a refund, service adjustment, or added value.
